Are you ruining your Business by answering your phone?

What do your callers think about you and your business?

Did you know that every time you pick up the phone, you have about seven seconds to make a good impression? Researchers at the New York University found that there are 11 major decisions made about you on this first point of contact.

In this fleeting instant, you can either win someone over or lose their faith forever. Not to put a ton of pressure on you or anything, but… this small but critical time window all begins with your greeting.

• Problem - Most business owners don’t enjoy answering the phone as it stops them doing what they do best and eats too much of the day’s productivity.

• Imagine then, how much business you could lose over the course of 12 months if you were doing it wrong! We know when you’re busy and the phone rings it’s an inconvenience but a friendly response or an impatient one, could be the difference between receiving orders or not and because answering the telephone is a seemingly simple task, few small business owners or staff put as much thought into their telephone answering strategies as they should. 

• Solution - so why not delegate that task to a team who do - us?
  Here at YOPA we greet callers in a polite, professional and friendly manner and take the time to listen making callers feel important. Our team will answer the phone in a way that will get those seven seconds off to a great start.

Start benefitting today and let YOPA (Your Own Personal Assistant) take the strain and answer your calls beautifully, call now 01926 355777 or click here to Contact Us